Shipping and delivery

Zones, costs and times

Times are working days from dispatch, not from ordering. All costs are in EUR and include VAT.

We do not deliver to destinations subject to EU sanctions or export restrictions. If your country is not in the list at checkout, write to support@jahnlederwaren.shop and we will tell you honestly whether we can reach you.

Dispatch

• Orders placed before 13:00 CET on a working day are normally dispatched the same day. After that, the next working day.
• Items shown as cut to order carry a longer lead time, stated on the product page and again at checkout. The 120 × 60 XL mat is the usual case here.
• Bespoke cuts run to the lead time in your written quotation, typically two to three weeks.

How the pieces travel

• Small items — flat, in a card envelope or a small box. The flat-pack tray fits through most letterboxes.
• Mats up to 100 × 50 — rolled in a card tube with a paper interleaf, never folded. A rolled mat wants a day or two lying flat before it settles.
• The 120 × 60 XL — a longer tube, and a slightly higher carrier rate that is already included in the zone price above.
• Packaging — card, paper tape and paper interleaf. No plastic film. Our packaging obligations are registered under the VerpackG; the registration is stated in the Impressum.

Tracking

You get a tracking link by email when the parcel is handed to the carrier. If it has not arrived within the time shown for your zone, write to us — we open the enquiry with the carrier, not you.

Damaged or missing parcels

1. If the outer packaging is visibly damaged, note it with the driver where you can, and photograph it before unpacking.
2. Write to support@jahnlederwaren.shop with the photograph and your order reference.
3. We replace or refund and deal with the carrier ourselves. Transit risk is ours until the goods reach you, where you are a consumer.

Partial deliveries

If one item in an order is ready and another is being cut, we may send the first on ahead. You are never charged more than one delivery fee for a single order.

Customs and import charges

For destinations outside the EU — Switzerland, Norway and the United Kingdom on our list — import duty, VAT and any customs handling fee are payable by you to the authorities of the destination country. They are not included in our prices, and we cannot estimate them for you reliably.

Returns

See right of withdrawal for the statutory rules and returns, refunds and disputes for the practical process and the return address. Prices on this site are in EUR and include German VAT throughout.